CarrierFile Terms of Service
Effective Date: 15 Dec 2025
1. Acceptance
By creating an account, starting a trial, or paying for a subscription, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Who We Are
CarrierFile.com (“CarrierFile,” “we,” “us”) provides web-based tools for the American cargo industry. We are not a law firm, CPA, or government agency and do not provide legal, tax, or professional advice.
3. Eligibility & Accounts
You must be at least 18 years old, provide accurate information, and keep your credentials secure. You are responsible for all activity under your account.
The Service is intended solely for use by customers and motor carriers operating in the United States. By using the Service, you represent that you are based in the United States and that your use complies with all applicable U.S. federal, state, and local laws.
We do not represent that the Service is appropriate or available outside the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.
4. Subscriptions, Trials & Billing
- Plans. Subscriptions are billed in advance on a monthly or annual basis. Pricing is shown at checkout.
- Auto-renewal. Subscriptions renew automatically until canceled. You authorize us (and our payment processor) to charge your payment method each term.
- Trials. Free trials convert to paid subscriptions unless canceled before the trial ends.
- Price changes. We may change prices or features with reasonable advance notice (at least 30 days where required by law).
- Taxes. Prices exclude applicable taxes and government charges, which are your responsibility.
5. Cancellation, Upgrades & Refunds
- Cancellation. Cancel in-app (Account → Billing) or by emailing support@carrierfile.com at least 72 hours before renewal.
- Access. Access continues through the end of the current paid term.
- Upgrades/Downgrades. Upgrades are immediate and may be prorated. Downgrades take effect at the next renewal.
- Refunds. Fees are non-refundable except where required by law. Chargebacks may result in suspension.
6. Payment Processing
Payments are processed by Stripe, Inc. (“Stripe”). We do not store full credit card numbers or CVV codes. Stripe handles payment security under PCI-DSS standards. We may suspend or terminate access for failed payments or chargebacks.
7. Your Content & Authority
- Accuracy. You are responsible for the accuracy and completeness of submitted data.
- Authority. You represent that you have authority to act for the entity associated with your account.
8. License
You grant us a non-exclusive, worldwide, royalty-free license to host, process, and display your data solely to provide the Service.
9. Service Rules
You may not misuse the Service, reverse-engineer it, scrape data, exceed fair-use limits, infringe rights, or use the Service unlawfully.
10. Intellectual Property
The Service and all related intellectual property belong to CarrierFile or its licensors. No rights are transferred except the limited right to use the Service.
11. Third-Party Services
We may rely on third-party services and are not responsible for their availability or actions.
12. Confidentiality & Security
We use reasonable safeguards, but no system is completely secure. You are responsible for securing your devices and credentials.
13. Compliance & Recordkeeping
You are responsible for regulatory compliance and recordkeeping. The Service must not be used to store PHI or HIPAA-regulated data.
14. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. OUTPUTS MAY CONTAIN ERRORS OR BECOME OUTDATED.
15. Limitation of Liability
We are not liable for indirect or consequential damages. Total liability is limited to fees paid in the preceding 12 months. Nothing excludes liability for fraud or intentional misconduct.
16. Indemnification
You agree to indemnify CarrierFile against claims arising from your misuse of the Service.
17. Force Majeure
We are not liable for delays caused by events beyond our reasonable control. Either party may terminate if such an event lasts more than 30 days.
18. Suspension & Termination
We may suspend or terminate access for violations or non-payment. Upon termination, access ceases and outstanding fees become due. Certain sections survive termination.
19. Changes to the Service & Terms
We may modify the Service or these Terms with advance notice. Continued use constitutes acceptance.
20. Governing Law; Venue; Disputes
CarrierFile’s parent company is organized under Wyoming law. These Terms are governed by Wyoming law.
Disputes are resolved by binding arbitration under AAA Commercial Rules in Wyoming. Arbitration is individual only. No class actions are permitted. Either party may pursue small-claims matters or injunctive relief.
You may opt out of arbitration within 30 days by emailing support@carrierfile.com.
21. Export & Sanctions
You represent compliance with U.S. export and sanctions laws.
22. Notices
Notices may be sent by email or in-app message.
23. Entire Agreement
These Terms constitute the entire agreement. If any provision is unenforceable, the remainder remains in effect.
24. Contact
Email: support@carrierfile.com
Mailing Address:
CarrierFile
1319 F St. NW Ste. 301
Washington, DC 20004